Orders

Technical Difficulty

• Setting updates for iPad
• Why is my account information is missing or not populating at checkout?
• I'm having issues with check out.

Order Information

• How to access Tasting Notes/Wine Description
• The status of my order is "Pending" what does that mean?
• Where can I find my Order History?

Tax Rates

• Why am I being charged a tax rate that is different than the county I live in?
• Why am I being charged sales tax?

I received the wrong wine

• My order just arrived, but the wine is not what I ordered. What do I do?

Billing Information

• How do I update my billing information?

SommSelect Credits

• SommSelect Credits

When Will I Receive My Wine?

• When should I expect my wine to ship?

Cancelling an Order

• How can I cancel an order?