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Orders

Technical Difficulty

  • Why am I getting an Authentication Required message?
  • Why is my account information is missing or not populating at checkout?
  • I'm having issues with check out.

Order Information

  • How many bottles do I have in my Build a Case?
  • Where can I find my Order History?

Tax Rates

  • Why am I being charged a tax rate that is different than the county I live in?
  • Why am I being charged sales tax?

I received the wrong wine

  • My order just arrived, but the wine is not what I ordered. What do I do?

Billing Information

  • How do I update my billing information?

SommSelect Credits

  • SommSelect Credits

When Will I Receive My Wine?

  • When should I expect my wine to ship?

Cancelling an Order

  • How can I cancel an order?
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